EVERYTHING YOU NEED TO KNOW.
Frequently Asked Questions
Location & Neighborhood
Yes, we have convenient access to public transportation nearby.
Willoughby Hills Towers location offers walkable access to shopping, grocery, banks, and restaurants – Marcs grocery store, Grocery Outlet, Dollar Tree, Chipotle, PNC, Chase Bank, AutoZone, beverage/convenience stores, Sheetz, and more – with many other options just a short drive away.
Willoughby Hills Towers in the city of Willoughby Hills is close to public transportation as well as convenient access to local freeways: to I-90, I-271, and Rt. 2. Downtown Cleveland is just a 20-minute drive or bus ride from our community.
Floor Plans & Features
Willoughby Hills Towers in the city of Willoughby Hills offers inviting 1-bedroom, 2-bedroom, and 3-bedroom suites, with the comfort and convenience of suburban living.
Our suites range in size from 7800-1,300 sq. ft.
We do not offer furnished apartments at Willoughby Hills Towers, but our sister property, The Residences at Hanna located in Downtown Cleveland, does provide this service with a minimum 30-day stay. Click here to view their website.
Short-term leases are available upon completion of initial 12-month lease term (conditions and upcharges apply). The Residences at Hanna, another K&D community, does offer short-term fully furnished Corporate Housing (minimum 30-day stay). Click here to view their website.
All suites have spacious living and dining areas, upgraded eat-in kitchen, brand new raised panel doors, upgraded bathrooms with new 12” ceramic tile flooring, and offer plenty of closet space, have neutral paint and carpeting throughout, vertical blinds, air conditioning, and space for a dining area. Our kitchens are equipped with a refrigerator, stove, and dishwasher. Most suites have a balcony or patio.
Amenities & Community Spaces
Yes, Willoughby Hills Towers offers laundry facilities in each building.
Yes, Willoughby Hills Towers in the city of Willoughby Hills has convenient, on-site parking lots available at no charge, and assigned garage parking for a fee.
There is no charge for parking in our open parking lots, but there is a fee for assigned garage parking.
Yes, visitors are permitted to park in our community’s parking lots.
Located in the Willoughby-Eastlake School System, Willoughby Hills Towers offers fitness centers in each building, outdoor swimming pool with sundeck open Memorial Day weekend through Labor Day weekend, a beautiful gazebo, a large party room available for private use (with reservation), vending machines, and on-site laundry facilities. For our residents’ peace of mind, each building has controlled access entry, and intercom entry system, monitoring cameras, security during designated office hours, on-site management and maintenance staff, as well as 24/7 emergency maintenance service. There is ample parking in our surface lots as well as assigned garage parking available for a monthly fee.
Customer Service accepts USPS (United States Postal Service) packages only with the exception of larger boxes – those, along with all other packages are delivered to your door.
Free wi-fi is available in each building’s lobby common areas.
Maintenance & Services
Maintenance service requests should be submitted online through your Resident Portal account – log in here. If you need assistance, please call our Customer Service Representative or visit the Leasing Office and we will be happy to assist.
Yes, Willoughby Hills Towers in the city of Willoughby Hills has 24-hour emergency maintenance available – log into your Resident Portal online, or refer to the magnet on your refrigerator that lists the important phone numbers for the property.
Yes, you can pay your rent for Willoughby Hills Towers in the city of Willoughby Hills online through the Resident Portal.
Yes - our knowledgeable, dedicated, onsite property management and maintenance teams are always available to assist.
Heat, water, sewer, and trash are included in a monthly URC charge as follows: 1BR $35 / 2BR $40 / 3BR $45. Each suite is responsible for their own electric bill.
Utilities are billed on the resident ledger.
For our residents’ peace of mind, we have monitoring cameras, controlled building access, an intercom entry system, our staff is on-site during office hours, and security is on-site during designated times.
Leasing Requirements & Policies
Online here or in person during office hours at 27400 Chardon Road, Willoughby Hills, Ohio 44092.
Must be 21 years old or older, must gross three (3) times the monthly rent (Seniors 62 and older qualify at two (2) times the monthly rent), and must meet criminal, credit, and rental history requirements. Applicants must also provide their three most recent paystubs, a photo ID, and debit card, credit card, or money order.
There is a $50.00 non-refundable application fee per applicant 18 years of age or older.
Willoughby Hills Towers in the city of Willoughby Hills offers 12-month leases with short-term lease options after completion of initial 12-month lease term (conditions and upcharges apply).
Contact us in the Leasing Office for current discounts and specials!
Willoughby Hills Towers in the city of Willoughby Hills allows a maximum of two cats per suite, and all cats must be spayed or neutered. All cats must be registered with the Leasing Office.
Yes, $20 per cat per month and a nonrefundable $300 deposit per cat.
To move in, a resident must pay the $50.00 application fee(s) (per applicant over 18 yours of age or older, non-refundable), a $199.00 hold fee (applied towards security deposit balance at move-in), a Security Deposit, and payment for the days remaining in the month they move in.
Yes, renter’s insurance is required. You may choose to use any coverage provider you prefer, but residents at all K&D properties are pre-qualified for renter’s insurance through Resident Shield. This coverage helps protect your personal belongings in the event of fire, water damage, or theft, as K&D does not insure personal property. To learn more or enroll, please call 1-800-566-1186 to speak with a customer service representative or visit www.ResidentShield.com.
Resident Experience
We have partnered with select local businesses as part of our Preferred Employer Program. If you are an employee of one of these companies, you are eligible for enhanced specials and additional benefits to help you afford a home in any of our downtown or suburban communities. Visit https://www.kandd.com/preferredemployer.aspx or contact us at [844-329-5101] for more information. We also offer senior and military discounts.
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